Steve Ostrovsky, TPM Application Engineer
We’ve taken lots of support calls where users will get various messages stating their model is corrupt and to contact technical support. Many times, it’s an assembly that’s crashing but the problem isn’t actually with the assembly – it’s somewhere in the inserted parts and sub-assemblies. How do you find that one corrupt part that’s causing your assembly to crash?
In this video, we’ll demonstrate how to use the File > Open dialog by creating a new Assembly Configuration that only shows the assembly tree structure with all of the components suppressed. Once you have this, then you can simply unsuppress each component one by one until you uncover the culprit.
What do you do when you find that part file that’s causing all these problems? You have 3 options:
- Go find a backup of the model. If you’re using a PDM tool that should, hopefully, be an easy task. If you’re not, you might have your SolidWorks backup settings creating these for you.
- Send the offending model to us for review and we can submit to SolidWorks for repair. I’ve seen everything from a simple part to more complex assemblies and drawings get fixed this way. It can take a few days for this process, but it might be worth the wait.
- Recreate it. Last option but sometimes the only option.
Lastly, one of the first questions we ask when someone sends up a support request like this is “Are working across the network?” Networks are very busy at times and the way they handle ALL files can cause file corruption. Stop working across the network, get a PDM tool and you’ll put in a very good preventative mesasure.
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