The last thing anyone working with their design software wants to happen is to have the software stop working in the middle of a project. Unfortunately, that might happen under certain conditions. Over the past few months we’ve had a number of support calls where the customers’ Autodesk design software using the multi user subscription method was no longer available. Upon investigation, the license file had expired in these cases.
Autodesk’s multi user networking version of their software is now purchased under the new subscription model, which means that the contract is “active” only as long as the contract is renewed.
However, even when the contract is renewed, it turns out that the actual license file that contains the information on what software is available is NOT automatically updated when the contract is renewed. The result is that a new license file will need to be created by the renewal date in order to keep your software running.
I’ve included Autodesk’s information that explains the need for a new license file under the subscription program. If you are unfamiliar with the process of obtaining and/or creating a license file from Autodesk please contact TPM at 888-313-1688 and we will help you create a new license file.
As of January 31, 2016, Autodesk stopped selling perpetual products with network license activation, it has been replaced by subscription products with multi-user access. Autodesk Subscription allows you to license desktop software on a "pay as you go", monthly or annual term basis.
Unlike perpetual products, subscriptions expire at the end of the subscription contract and cannot be reactivated once they expire. To ensure uninterrupted access to your software and associated subscription benefits, you will need to renew subscription contracts prior to the expiration date and then update the license files. When a contract is renewed, you will receive license files with a new expiration date.
Generating and Updating License Files
Subscription with multi-user access and perpetual network license files both support the use of Autodesk products for up to the maximum number of users or seats connected to the server network at a given time. The Network License Manager (NLM) utility manages both subscription and perpetual network licenses. To avoid losing access to licenses as a result of combining license files, have a new license file that includes all of the licenses you want to combine with the same time stamp. This new license file will have a single-issue date for all product licenses, which prevents any of them from super ceding earlier licenses.
In Autodesk Account, manage.autodesk.com, you can view, manage, and generate license files for your subscription products. For more information, see Generate a Network License File in Autodesk Account.